Remote Training and Support
Handy Tech North America (HTNA) is pleased to now offer a new level of service and support, utilizing break-through remote access software developed by Minneapolis based Serotek Corporation.
Thanks to RIM (Remote Incident Manager), HTNA now has the ability to offer computer training and support services regardless of whether or not users have purchased their adaptive technology products from HTNA. "We feel very fortunate to have the ability to reach out to AT users in such a positive and innovative way," says HTNA President and Founder Earle Harrison, "it can be very frustrating to encounter software and computer problems either on the job or at home and then not know where to turn for help. We think that HTNA's remote training and support model will go a long way toward addressing these kinds of issues."
Have you ever wished that you could wave a magic wand and your computer, software, and other assistive technology would work properly? Have you ever wished to increase your productivity potential by learning how to use a particular piece of assistive technology or software, but are unable to take time out of your busy schedule to attend formal training sessions? Now with remote training and support, we are able to offer the same level of high quality service and support directly to our customers at their homes and work sites.
In order to obtain remote access to a customer's computer, an HTNA representative will email the customer instructions to download and install the remote host software. Once this software has been successfully installed, the customer will press a specific keystroke and type in a predefined keyword to initiate the session. At any point during the session the customer can break the connection, thus giving the customer complete control of the session.
HTNA's skilled training and support staff are ready to work with you on understanding that new screen reader regardless of whether you are using System access, JAWS or Window-Eyes, because when we connect to your computer over a high speed internet connection, we hear what you hear. If you are simply trying to understand how to browse the internet, manage e-mail or work with Microsoft Word, PowerPoint, excel, Outlook and any number of other mainstream products, then HTNA can help.
Users of various note takers, PDA's and mobile phone screen readers such as those from Code Factory and Nuance Technologies can also take advantage of telephone or online training and support, although we don't establish a remote connection with these devices, our staff are very knowledgeable in their use and can provide you with the same high quality of training and support services for which we are known.
Note that customers who purchase their adaptive technology from HTNA will still receive free technical support services at no charge; however, support specialists may recommend the purchase of training services if it appears that difficulty with a particular product is due to the customer's lack of understanding of how a product works verses a problem with the product itself.
Single Incident Technical Support
For a single incident, a customer would contact our office and schedule a time slot to initiate the session. If the issue is unable to be resolved, the customer will not be charged for the session.
Annual Technical Support Contract
A support maintenance contract entitles a customer to 20 incidence within a 12 month period.
Monthly Technical Support Maintenance Contract
This allows a customer to obtain ongoing support at an affordable price without having to commit to an annual fee. With this option a customer is entitled to 20 incidences within a 12 month period with the flexibility to discontinue payments at any time.
E-Training
This option allows a customer to receive software or hardware training remotely.